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Secret Night 69
Secret Night 69
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    • Adult Games & Novelties
      • Hen Party
      • Party Games
      • Drinking Games
      • Adult Novelties
      • Couples Games
      • Multi-Language Games
    • BDSM
      • Bondage Kits
      • Sexual Positioning
      • Nipple Play
      • Whips Paddles & Ticklers
      • Blindfolds Masks & Gags
      • Cuffs & Restraints
    • Condoms & Lubes
      • Condoms
      • Anal Lubes
      • Water Based Lubes
      • Warming & Tingling Lubes
      • Silicone Lubes
      • Flavoured Lubes
    • Enhancements & Supplements
      • Delay
      • Male Enhancements
      • Female Enhancements
      • Supplements
      • Anal Relaxants
    • Massage
      • Massage Oils
      • Massage Candles
      • Edible Body Products
    • Sex Toys
      • Anal Play
      • Love Eggs Kegels & Dilators
      • Dildos
      • Massagers & Wands
      • Cock Rings
      • Bullets & Mini Vibes
      • Vibrators
      • Rabbit Vibrators
      • Toy Cleaner
      • Clitoral Suction Vibes
      • Male Masturbators
      • Strap ons
    • Sexy Lingerie
      • Sexy Nightwear
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FAQ

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Fashion Lingerie Store

Looking for answers?

Before contacting us, if you have a question, or need information, you may find the answer you are looking for in our frequently asked questions. Our most commonly asked questions concern the following subjects:
  • Delivery times and discrete packaging
  • Returns due to wrong sizes or items
  • Payment methods
  • Registering for an account

If you need more help

If you can’t find what you’re looking for and still need help, contact us via the contact form. Fill in your details and the question you have and we will get back to you promptly.
Contact Us
Are your products safe for use on the skin? 

Yes, all of our products that come into contact with the skin are proved and safe, although always check if you are not allergic for any of indgredients.

Do I need to register for an account to make purchases? 

No, you can shop on the site, and purchase items without registering for an account.

Why should I register in your store? 

By registering for an account your order data and delivery addresses are saved, making it easier and faster for you to order in the future.

Can I place an order by phone call?

No, orders can only be made through the website

If I change my mind, can I return the products?

Yes, check out our returns policy in the returns section of the website.

When and how can I return products? 

Check the return policy on our returns section.

What are your accepted payment methods?

We accept cards, bank transfers and PayPal.

What are the shipping costs? 

Shipping costs vary and depend upon type and distances, check out our costs in summary after choosing your prodcuts and entering shipping details

How long will my order take to arrive? 

Delivery varies depending on choosen type, please check it in summary after choosing your products and entering shipping details.

Can I change the shipping address of my order? 

You can choose to send the products to different address in order summary.  If you made an order, please contact us ASAP to change the address before sending. If the order is already on its way to you then you will need to return it to us and then will resend it.

What do I do if the status on my account has changed to sent but my package has not been delivered?

Contact our customer service department, they will make enquiries to see what has happened.

What company name will be on my bank statement or the order transaction? 

MJM Operation Ltd will be the company name on your statement, or credit card transaction.

Will my order be discreetly packed? 

Yes, all orders are packed in discreet packaging.

Is it possible to cancel an order that has been accepted for execution? 

Contact our customer service department as soon as possible. If the item has not yet been sent for delivery, yes. Otherwise you can return the item to us, after it is delivered, if it is returnable.

Where do you ship to?

Across the UK

What should I do if I receive a damaged or wrong product? 

Contact our customer services and they will advise you of the steps to take. Also please read the return policy.

What is the complaints procedure? 

Contact customer services and they will tell you what you need to do. Also check the return policy.

If I order clothing and it is the wrong size, can I return it?

Yes, check our returns policy.

Are sex toys and other intimate items returnable

Check our returns policy, items that can be returned must be unopened and in their original packaging.

Is there someone I can actually talk to if I have a problem?

Yes you can contact our customer service team via contact form.

Are my financial details saved on your site when I buy a product?

No, we do not save any financial details, unless you want to register an account to simplify the future orders.

Are my personal details safe on your site?

Yes, our security systems are continuously updated, keeping your information secure.

Are your products good quality?

Yes we only stock the very best quality brands from approved suppliers.

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